With 7 years of experience as a Team Leader across BPO, IT, E-commerce, Education, Banking, and Marketing sectors, I have successfully managed teams of 20+ employees, ensuring project progress and meeting organizational goals. I have a strong track record in overseeing customer support teams, managing ticket updates, and ensuring SLA compliance. My role also involved coordinating with engineering teams for streamlined support and creatively solving customer issues to achieve high satisfaction levels. I have consistently generated reports on agent performance, customer retention, and metrics, providing leadership with insights for better decision-making. Additionally, I have focused on understanding customer needs and delivering tailored solutions while maintaining a strong problem management approach. My diverse experience has equipped me to lead cross-functional teams effectively while maintaining a focus on operational efficiency and customer satisfaction.